3191bet Privacy Policy & Your Data

This Privacy Policy describes how 3191bet, operator of the sports betting and online casino platform accessible at 3191bet.best, collects, uses, stores, shares, and protects its users' personal data in full compliance with the General Data Protection Law (LGPD — Law No. 13,709/2018) and other applicable regulations in Brazil.

The 3191bet acts as controller of the personal data collected on the platform, being responsible for decisions regarding the processing of that information. For all privacy and data protection matters, the official contact channel is the email contato@3191bet.best.

The 3191bet collects personal data at various points during your interaction with the platform. We only collect what is necessary to provide the contracted services and meet applicable legal obligations.

Data provided directly by you:

• Full name as it appears on an official government-issued ID.
• CPF (Cadastro de Pessoas Físicas).
• Date of birth.
• Valid email address.
• An active Brazilian phone number.
• Full residential address.
• Payment data: Pix key, boleto details, or credit and debit card information (processed by certified gateways — we do not store your full card number).
• Identity documents (national ID, driver's license, or passport) and proof of address provided during the KYC verification process.

Automatically collected data:

• IP address and approximate location.
• Browser type and version, and operating system.
• Browsing history within the platform (pages visited, session duration).
• Betting, gaming, and financial transaction history on 3191bet.
• Device data — phone model, device identifiers — for security and fraud prevention purposes.
• Cookies and similar technologies as described in Section 8 of this Policy.

The personal data collected by 3191bet are used exclusively for the purposes listed below. We do not use your data for any purpose incompatible with the objectives that led to its collection.

• Service provision: creating and managing your account, processing deposits and withdrawals in BRL via Pix, boleto, or card, recording and settling sports bets, and accessing casino games, crash games, and other 3191bet products.
• Identity verification (KYC): confirm that you are who you say you are, that you are 18 or older, and that you are eligible to use the platform's services in accordance with applicable regulations.
• Fraud and money laundering prevention: monitoring of behavioral and transaction patterns to identify suspicious activity, in compliance with regulatory anti-money laundering (AML) obligations.
• Customer support: handle requests, complaints, and questions submitted to our support team via email or chat.
• Platform improvement: analysis of aggregated and anonymized usage data to improve the experience, fix issues, and develop new features.
• Marketing communications: sending emails or notifications about promotions, bonuses, and news from 3191bet — only with your express consent, which may be withdrawn at any time.
• Compliance with legal obligations: to respond to requests from regulatory authorities, court orders, and other legal requirements applicable in Brazil.

The 3191bet processes your personal data on the basis of the following legal grounds set out in the LGPD (Art. 7 and Art. 11):

• Contract performance: processing is necessary to provide the contracted services — account creation, bet processing, deposits, and withdrawals. Without this data, it is not possible to offer the services.
• Compliance with a legal or regulatory obligation: identity verification (KYC), anti-money laundering compliance, and responding to requests from authorities are required by law.
• Legitimate interest: fraud prevention, platform security, and service improvement, provided these interests do not override your fundamental rights and freedoms.
• Consent: for sending marketing communications and for the use of non-essential cookies. Consent may be withdrawn at any time without affecting the contracted services.

The 3191bet does not sell, rent, or transfer your personal data to third parties for commercial purposes. Data sharing only occurs in the situations described below, always based on one of the legal grounds under the LGPD.

• Payment gateways: to process deposits via Pix, boleto, and credit or debit card, the data required for the transaction is transmitted to certified payment operators. These partners act as processors and are contractually obligated to use your data solely for the specific purpose of the transaction.
• Identity verification providers: for the KYC process, identity documents and data may be processed by specialized document verification providers, under confidentiality agreements and in compliance with the LGPD.
• Game providers: for the technical operation of live casino games, crash games, and slots, session and gameplay data are transmitted to the respective game providers. No personal data beyond what is strictly necessary for the gaming session is shared.
• Regulatory authorities and the judiciary: 3191bet will comply with court orders and requests from competent authorities when legally required to do so, even without your prior consent, as mandated by Brazilian law.
• External auditors and consultants: in financial or legal audit processes, aggregated or anonymized data may be shared. Identified data is only shared with third parties bound by contractual confidentiality obligations.

All third parties with whom 3191bet shares personal data are bound by contractual obligations of confidentiality and appropriate processing, in line with LGPD requirements.

The 3191bet implements appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, disclosure, alteration, or destruction. The main measures include:

• 256-bit SSL Encryption in all communications between your browser or phone and the platform's servers.
• Credit and debit card details are never stored in full on 3191bet's servers — processing is handled by payment gateways certified to the PCI DSS standard.
• Internal access controls based on the principle of least privilege — only employees with a legitimate need have access to personal data, and that access is logged and audited.
• Continuous monitoring monitoring for suspicious activity across platform systems to detect and respond to security incidents promptly.
• Backup copies regular backups to ensure data availability and integrity.

In the event of a security incident that may affect your personal data, the 3191bet will notify the National Data Protection Authority (ANPD) and affected data subjects within the timeframes and in the manner required by the LGPD.

The 3191bet retains your personal data for as long as necessary to fulfill the purposes described in this Policy, in accordance with the legal retention periods imposed by applicable Brazilian law.

• Registration and identity data: retained for the full duration of the account and for a minimum of 5 years after closure, in accordance with anti-money laundering obligations (Law No. 9,613/1998).
• Financial transaction history: retained for a minimum of 5 years after each transaction, in accordance with applicable tax and regulatory requirements.
• Betting and gaming history: retained for a minimum of 5 years for audit and dispute resolution purposes.
• Support communication data: retained for up to 2 years after the support request is closed.
• Marketing data: retained for as long as your consent remains active. Following consent withdrawal, data is deleted within 30 days, unless another legal basis for retention applies.

Once the applicable retention period has elapsed, data is deleted or irreversibly anonymized, unless retention is required by law or court order.

The 3191bet uses cookies and similar technologies to ensure the platform functions properly, improve the user experience, and collect analytical data. The types of cookies used are:

• Essential cookies: required for the platform's basic operation — session authentication, bet slip maintenance, language preferences, and security. These cannot be disabled without affecting your use of the platform.
• Analytical cookies: collect data on how you browse 3191bet — pages visited, session duration, clicks — in an aggregated and anonymized form, to improve our services and identify technical issues.
• Functionality cookies: remember your display preferences and custom settings to make your experience more convenient on future visits.

You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies may prevent the use of critical platform features, such as logging in and placing bets.

The LGPD guarantees you, as the data subject of the personal data processed by 3191bet, a set of rights that may be exercised at any time by emailing contato@3191bet.best. Requests are processed within up to 15 business days from the date of receipt.

The services of 3191bet are strictly intended for individuals aged 18 and over. The platform does not knowingly collect personal data from anyone under 18. If we identify that an account was created by a minor, the account will be immediately closed and any personal data collected will be deleted, unless retention is required by a legal obligation.

If you believe that a minor under 18 has created an account on 3191bet or provided personal data to the platform, please contact us immediately at contato@3191bet.best so we can take the necessary steps.

Some of the operational partners of 3191bet — such as live casino game providers and cybersecurity platforms — may be based outside Brazil or process data on servers located in other countries. In such cases, 3191bet applies the safeguards required by the LGPD to ensure your data receives a level of protection equivalent to that established by Brazilian law.

The measures adopted for international transfers include:

• Execution of standard data protection contractual clauses with international recipients.
• Verification that recipient countries offer an adequate level of personal data protection, as assessed by the ANPD where available.
• Limiting transfers to the minimum necessary for the provision of contracted services.

The 3191bet may update this Privacy Policy periodically to reflect changes in Brazilian law — particularly the LGPD and ANPD regulations — or to align it with new operational practices and platform products.

Material changes will be communicated in advance via the email address registered to your account and/or through a prominent notice on the platform. The date of the last update is always shown at the top of this page. Continued use of the platform after a new version of this Policy takes effect constitutes acceptance of the changes.

We recommend that you review this document periodically to stay informed about how 3191bet protects your data. If you do not agree with the changes, you may close your account and request the deletion of data processed on the basis of consent, as described in Section 9.

To exercise your rights as a data subject, clarify questions about this Privacy Policy, or file a complaint regarding the processing of your data by 3191bet, please reach out through the channel below:

• E-mail: contato@3191bet.best
• Support hours: in Brazilian Portuguese, Monday through Friday, during business hours.
• Response timeframe: up to 15 business days for formal requests related to data subject rights.

The 3191bet has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with the LGPD and for serving as the communication channel between the company, data subjects, and the National Data Protection Authority (ANPD). The DPO can be reached at the same email address indicated above, with the subject line "LGPD — Data Protection Officer".